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November 2006


Marc Genty

Questions and suggestions from the staff to management may be submitted in confidence to the Delphi Coordinator. They should be submitted in written form, preferably via interoffice mail in a sealed envelope marked confidential. They must be signed. Detailed procedures for submitting questions are given in the UCAR Policies and Procedures Manual, section 4-1-2, and on the Delphi Web site. Staff Notes Monthly publishes questions and answers of general interest to staff, and the Delphi Web site has a log of all questions submitted since 1995.

Delphi Question: Webhire formatting issues

Delphi Question #563 (received October 19): I have a Delphi question regarding the UCAR Webhire Web site. Applicants are asked to paste their resumes into the box provided on the site. The formatting is completely lost as far as they can see, but they are reassured by a statement on the site that the formatting will be preserved when it is received by Human Resources and that Webhire is working to correct the resume preview feature. I’ve recently learned from people in the know that this is untrue. Applicants’ resumes are coming across as unformatted text. In cases where column formatting or tables have been used, it may be very difficult for the hiring manager to read. This seems unfair to the applicants. At the very least, they should be told the truth, i.e., that formatting will NOT be preserved. A better solution would be to change the site so that applicants can upload documents in MS Word or at least PDF formatting. This is routinely done, for example, by authors submitting documents to scientific journals.

Response (received November 3): UCAR Human Resources also wants software that serves the applicant and the hiring supervisors in the best possible manner. We have communicated concerns with our vendor, Webhire, on a regular basis, and they have implemented some helpful changes for their many customers. Yet we regret that some problems remain.

Webhire does include a feature where applicants can preview their resumes. Unfortunately, in some cases the resume formatting appears garbled on the applicant’s end. Webhire’s tech support tells us that the resume preview feature cannot be removed from their software; therefore, UCAR opted to utilize verbiage in our application instructions to reassure applicants that their resume text is readable on our end. In fact, the formatting in the great majority of resumes is clear and readable and the original formatting is preserved. If we receive resume text that is not readable, HR contacts the applicant to obtain another resume.

Because of your Delphi question, we have added the following language to the Webhire instruction page:

“For best results in submitting your materials, please avoid the use of charts and tables as the Webhire software product does not always preserve this type of formatting.”

Lastly, you might be interested to know that a Finance and Administration re-engineering committee on our employment process is recommending that UCAR solicit bids for applicant tracking software with the possibility of replacing the Webhire product. Ultimately, UCAR Human Resources seeks to have the best possible cost- effective product. We will look closely at just the type of issue you raised.

—Nancy Wade
UCAR Employment Administrator


In this issue...

NCAR scientists predict a warmer, wetter Earth

The end of the world as we know it?

“A New Light on Science”

Keeping science in the news

Short Takes

Random Profile: Chrystina Tasset

Delphi Question: Webhire formatting issues

Just One Look


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