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April 2006

 Teresa Rivas and Nancy Wade
Delphi Coordinators Teresa Rivas (left) and Nancy Wade.

Questions and suggestions from the staff to management may be submitted in confidence to the Delphi Coordinators (Teresa Rivas, left, and Nancy Wade). They should be submitted in written form, preferably via interoffice mail in a sealed envelope marked confidential. They must be signed. Detailed procedures for submitting questions are given in the UCAR Policies and Procedures Manual, section 4-1-2, and on the Delphi Web site. Staff Notes Monthly publishes questions and answers of general interest to staff, and the Delphi Web site has a log of all questions submitted since 1995.

Delphi Questions: FL basketball court, phone solicitations

Delphi Question #551 (received January 11): Why is the basketball court at Foothills Lab now covered with trailers? A group of NCAR employees was meeting regularly at lunchtime (weather permitting, of course) for a friendly game, but had to stop once the trailers filled the court. Are there plans to remove them in the near future?

Response (February 15): Regrettably, the trailers will be parked on the FL basketball court on a permanent basis. The area they formerly occupied on the east side of the Foothills parking lot was needed to fulfill City of Boulder parking requirements as part of the FL0 construction project.

A project is in the works to construct a new basketball court on the parking lot behind Center Green 3. This work will likely take place in the spring.

—Marion Hammond,
project manager
UCAR Facilities

Delphi Question #552 (received February 14): I just hung up on my second computer-generated phone solicitation of the week (and it is Tuesday). The solicitations tend to be for either "refinances" or "new satellite TV services."

I know that other staff members are also bothered by this. I am really tired of dealing with it. Can't we as an institution be put on a "do not call" list or have an option added to our phone service saying, "If you are a solicitor, please put us on your ‘do not call list' and hang up, otherwise dial one to connect"? Or perhaps NCAR has a better way?

Thanks for the help.

Response (February 14): This issue is addressed on the Internet Protocol Telephony Frequently Asked Questions page supported by the SCD Network Engineering and Telecommunications Section.

Here is the relevant text:

Q: What should I do if I am receiving harassing phone calls or
fax tones?

A: There are two kinds of harassing calls: telemarketing and threatening.

Telemarketing calls or faxes are unwanted business solicitations; they are annoying but not threatening to a group or individual. Note that "do not call" lists apply only to individuals and not phone numbers associated with business organizations. That particular solution
is not applicable to UCAR phone numbers as a means to try to reduce telemarketing calls.

Any UCAR employee may request NETS assistance with telemarketing calls by using the NETS Work Request System. Please provide the following items to NETS in each request:

• person and extension receiving the call
• date and time of call(s)
• number of caller (if available)
• one-time or recurring?
• type of call (vendor/telemarketing, phone or fax)

Threatening calls or faxes are specifically directed at a group, individual, or specific extension; they may include unwanted personal calls, threats, profanity, inappropriate comments, language, or insinuations.

For threatening calls, users should do the following:

File a police report. UCAR cannot file on behalf of the individual.

During regular business hours, contact:

1. Steve Sadler, ext. 8550
2. Bob Roesch, ext. 8704
3. Liz Kriete, ext. 8556
4. Ron Wicker or the on-duty security officer, ext. 1139
After hours, contact UCAR Security at ext. 1139.

—Marla Meehl, manager
Network Engineering and Telecommunications Section


In this issue...

Foothills Lab 0: ACD settles into new digs

Staffers give high marks to new Leave Donation Program

Short Takes: An overview of projects throughout the organization

Random Profile: Gina Starr

Roberta Johnson named director of teachers association

Delphi Questions: FL basketball court, phone solicitations

Just One Look


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